The regulatory body Motor Codes has launched the Vehicle Warranty Products code of practice. A set of customer service guidelines for buyers of car warranties approved by the Trading Standards Institute.
This announcement comes after an original car warranty code of practice was suspended by Motor Codes in 2011 when online retailer Autoquake went into administration, and Motor Codes failed to protect consumers.
The new code:
- Regulates the advertising and sale of warranty policies.
- Ensures car warranty code subscribers produce policy documentation written in plain English.
- Details exactly what customers should expect from the claims process.
- Ensures that no high-pressure selling is endured by customers of approved car warranty code subscribers.
The voluntary code of practice launches with over half the UK’s warranty providers signed up. Motor Codes said the new car warranty code brings protection to around 3 million policy holders of products such as MoT test insurance, roadside assistance and extended warranties.
“It is worth mentioning that our very own self funded warranty agreement wording, used by some of the UK’s largest used car dealers, has been awarded the Crystal Mark for Clarity by the Plain English Campaign.”
Our dealers can be assured that the warranty they provide to their customers, has been tried and tested for over 30 years. Our self funded warranty also comes with an experienced Claims Handling team who work on your behalf, to your precise instructions.
Our self funded warranty, becomes “your” warranty. Tailored to meet your requirements and satisfy those of your customers.
Find out more about our self funded warranty.