Tag Archives: video

A new look at Motoring from the Manager!

Welcome to a new shiny look at the world of motoring brought to you by “The Manager” from the Warranty Admin Video Series!

Greetings reader! It’s the Manager here from the critically acclaimed Warranty Admin Video Series! I’m emailing you because the wonderful people at Warranty Admin asked if I’d write a short “two-pennies’ worth” on the motor industry every once in a while! I jumped at the chance!

So I’ll pick something topical on the motor trade, unsheathe my pen, and strike at its heart with a gallant thrust towards your inbox! I hope you enjoy this read, and please be gentle – it’s my first time!

Changing into Top Gear

It was a lazy Saturday morning on a weekend where I was determined to slow down, and smell the instant coffee. After a long week serving as a beacon for my customers at the dealership, I felt it was time to relax.

Wearing my new union-jack pajamas the good wife had bought me for St George’s Day, I strolled through my little castle to discover the glorious English sunshine beaming through into the conservatory. I had to act quickly. Making myself a glass of ice-cold dandelion-burdock I flicked on the small conservatory television, sat upon the floral wicker sofa, and began basking in the British Summertime ambiance.

My slumber was rudely interrupted by a TV news report about the ever popular Top Gear programme, and how the hosts of the show were leaping to another channel and being replaced by a new group of bushy-tailed celebrities! As I lay upon the sofa in a dazed and slightly confused state, it got me thinking – if I were to run Top Gear, what would I do differently? How would I whet the appetites of my viewers and still give them enough to chew on? Here’s a few things I would change!

Smaller Portions of Supercars

Now don’t get me wrong, I appreciate the thrill of walking into a showroom, gently brushing my fingertips across the body of a deluxe supercar and tickling her behind the wing mirror – but how many times must I endure someone shrieking on the TV whilst wildly manhandling yet another piece of motoring exotica?

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Now I appreciate the lure of forbidden motoring fruits, but has too much of a good thing soured its flavour? If I were in charge, I’d deliver supercars in small rare portions! Something that delicious made from the finest materials should be gifted once in a while, served upon a backdrop of native twisty roads and city streets. I’d also have another journalist drive a more-affordable car to compare and compete against! To give viewers a down-to-earth alternative to relate to, and also illustrate in a fun way the differences between the leagues of motor car. You could even have some interesting battles between the two feature cars and have trending social media hashtags such as #FiestaVsFerrari.

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Engage the audience! Everyone loves a competition! However rather than repeat an over-staged Bond-like race to the finish, you could introduce entertainment to genuine road tests and bring the average viewer into the experience by having relatable content!

Less Celebrities. More Personalities!

A simple change! Tip the balance of featured guests to include those spearheading the industry, rather than figure heads of the industry. I know that celebrities can be exciting and amusing – but I’d love to hear more from those people on the ground! Some of the most interesting characters in the dealership are found under the ramps, maintaining the customers cars and making the rest of us look good! So instead of featuring a Formula 1 racing driver, why not feature the mechanic behind the Championship winning car? Less celebrities. More personalities!

Save The Caravans!

Some of my fondest holiday memories are of when Martha and I would take our caravan ‘Candyfloss’ to a sun kissed summertime Skegness. Ahhh the beach! The donkeys! Sitting on the pier as the North Sea lapped at the clean golden sands below. So every time I watch an innocent caravan being blown up for a giggle on Top Gear – I can sense my dear Candyfloss on the driveway shedding a tear! Do you agree we should save the caravans!?

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Perhaps I’m in the minority on this one.

So that’s my two-pennies’ worth! I’m intrigued to see what changes they might make to this cornerstone of British television when it airs soon, and I wonder, what would you change to Top Gear? Do you enjoy the present format, or would you like to see it return to a more traditional programme?

Right! It’s time for me to mow the lawn as it’s looking like a jungle out there, and several of Martha’s undergarments have been blown off the washing line! I’ll let you know if I find them.

Speak soon everyone,

Ciao!


Who is The Manager? The Manager is a fictional character created by Warranty Administration Services Ltd who features in our ongoing web series. The views and opinions expressed in this newsletter are meant to be fun, offer an alternative independent non-offensive view on the motor industry and wider topics, and are not representative of the views of Warranty Administration Services Ltd. To watch the latest video featuring the Manager, click the link below.

Video Series Launch – Smiles For BEN

Today we launch our first video in a new series aimed at the motor trade! We have also pledged to turn your views into a donation to BEN, to help those in the trade falling on hard times. So grab a hot drink, and take 2 minutes to giggle at our first step into the silver screen!

Greetings everyone! You may have already heard around the web that we release our very first video today! The first in a brand new series aimed at making light of the motor trade through the adventures of our characters – the eccentric car dealership manager, and his plucky sidekick Tim! This first video is entitled “Frustration”, so click the link below to watch how Tim steps-up and saves the day!

Crystal Clear Warranty Video

Watch the video here! warrantyadmin.co.uk/ben

 

BEN Logo

We have also pledged to turn your views into a donation to BEN, to help those in the motor trade falling under hard times. Watch, laugh, smile, and most importantly share it with your friends.

Crystal Clear Warranty Video

Every view will help to raise money for BEN; the not-for-profit team who support many of our Motor Trade colleagues during difficult times.

Video link! warrantyadmin.co.uk/ben

If our small contribution helps put a smile on the face of someone being supported by BEN, then it’s a job well done!

Roll Sound. Roll Film. Ready Self Funded Warranty. Action!

Actors, cameras, and a film crew. It’s not every day Hollywood comes to town but for Warranty Administration Services Ltd, it’s an exciting time in the company history. Our self funded warranty that we’ve championed since 1984 is the centre of attention in a new series of videos!

So yes, we’ve been busy here at WAS!

When you look out across the internet for information about used car dealer warranties, you often get bombarded with lots of grey looking information highlighted by sneaky asterixis and tiny terms and conditions. As a used car dealer, looking for the right warranty option to benefit your business and support your customer care can be a minefield. Do you go the insured warranty route? Do you go self funded? Do you go without a warranty at all?

Warranty suppliers tell you just how amazing they are with lots of generic looking stock imagery of couples buying cars, wearing huge freaky smiles on their faces, and sales staff holding the keys out to them between finger and thumb. We’ve all seen it right?

It’s all a bit drab and doesn’t address the underlying problems.

We listen to used car dealers having to battle to get claims put through, and if that fails, having to front the cost of the repair themselves. The issue of the customer being caught in the middle, not quite knowing what’s happening and blaming you!

“The complaints we hear every single day by dealer principals and service managers around the country. The issue of used car dealers, franchised dealers, and their customers being at the mercy of the warranty company.”

You read the jargon and buzzwords online, but does it solve the warranty problems you face every day whilst running your business?

I cannot count the number of times I’ve overheard my colleagues speaking to used car dealers who phone in, venting their frustrations regarding their warranty company – only then to be amazed and enlightened by the simplicity and transparency of our self funded warranty. “What’s the catch?” they say.

Put simply. There is no catch.

The Crystal Clear Warranty

Our self-funded warranty is a used car dealer guarantee that is designed to give you full control. You hold the money. The expired claims fund is 100% yours. You only pay us a small admin fee per warranty. We have no vested interest in your money. We supply full administration, reporting, and a claims department to handle all your claims.

Our job is to manage your warranty and to be the liaison between you and your customer. Our claims department will even stop a rejectable claim before the customer knows it should be rejected, and contact you so that you can choose – yes “choose” to cover that item proactively as goodwill – or not! This means you are in control and not having to rectify a customer issue caused by the warranty company.

Whereas before you had to fight tooth and nail to get something covered, because let’s face it, a third party warranty company is out to make a profit on your premium. Our self funded warranty is your warranty.

So. How else can we best illustrate this we asked ourselves? How else can we cut out the jargon and characterise your problem – and our solution?

We’ll make a video!

Warranty Administration Services Ltd Filming

Warranty Administration Services Ltd Filming

Now hang on, before you think these videos will be a boring monologue of someone chatting to the screen accompanied by very uninteresting bullet points – think again! We’ve decided to put ourselves in the shoes of a used car dealer experiencing the same problems we hear each day, and slipped in a bit of humour to boot!

We’ve created a few characters to inject some energy into this issue, and hopefully highlight our solution to those used car dealers whose business and customer service is suffering because of their third party warranty.

Warranty Administration Services Ltd & Wallbreaker Productions Filming

Warranty Administration Services Ltd & Wallbreaker Productions Filming

After lots of preparation, script writing, and casting, myself and the crew recently got together on a wet and dark December morning. Arriving on location at a local car dealer in Lincoln.

I’d like to thank the amazing staff at Andrews Car Centre for their warm welcome and allowing us to film there. I’d also like to thank the amazing talented crew from Wallbreaker Productions and our actors, who were nothing but professional and visionary in producing these films.

Warranty Administration Services Ltd & Wallbreaker Productions Filming

Warranty Administration Services Ltd & Wallbreaker Productions Filming

Warranty Administration Services Ltd & Wallbreaker Productions Filming

We now await for the first video edits to come back, and hope to unveil our new screen presence in 2016. For now, I’d like to wish everyone a very happy Christmas and New Year.


Thank you for reading this WAS Blog post!