Warranty Administration Services Ltd (WAS)

The New Consumer Rights Act 2015

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The new Consumer Rights Act 2015, and how it might affect you as a used car dealer in the UK.

In case you’ve been stuck under the car ramp this past month, or buried under a load of paperwork, there’s a been a significant change to consumer law which will affect anyone in retail. So this could be quite important! The new Consumer Rights Act 2015 which came into play on the 1st October 2015 now potentially gives car buyers and owners, more power to hand their cars back if they’re not happy, and fight for refunds within the first 30 days if there’s a fault. The consumer also has the option to take action for rejection, refund, or replacement after just one failed repair attempt.

Digital products are also now included in the new Consumer Rights Act 2015. This means that if installing or updating software causes a fault on a system, the seller is liable for any damage it causes. Given the amount of navigation software,  engine software and updates, phone connection technologies, and even “apps” that can be used in the cabin, this is quite an important part of the new law.

We are presently writing a more extensive look at the the new Consumer Rights Act 2015 in the coming weeks, so please keep an eye on our blog.

For a full read of the Consumer Rights Act 2015, please visit the government: http://www.legislation.gov.uk/ukpga/2015/15/contents/enacted


Thank you for reading this post on the WAS Blog about the new Consumer Rights Act 2015.