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Crystal Clear Warranty FAQs

Empowering the best quality motor dealers since 1984

BENEFITS   GETTING STARTED   COSTS   FCA   CLAIMS   RECOVERY  

Why should I choose Crystal Clear Warranty?

Crystal Clear Warranty is the market-leading self-funded warranty that will deliver you a 100% profit return on expired warranties.

With Crystal Clear Warranty, we put you in control. Supporting you with a standard of service backed by over 35 years in the business. Many of the UK's most trusted dealer groups and independents trust our warranty to give their customers peace of mind, whilst upholding their standard of customer care.

benefits


What benefits do I receive from Crystal Clear Warranty?

  • A new profit stream delivering a 100% profit return.
  • Cash flow benefits. You hold the pot in your accounts.
  • Enjoy full claims authority and more aftersales flexibility.
  • Rescue & Recovery included for added peace of mind.
  • Feel supported by our expert administration team.

Who keeps the expired profit from the warranty?

You do. 100%.

claims


Who holds the claims pot?

You do. Keeping this money in your business gives you an instant cash-flow benefit.

How much would I need to set aside to fund claims?

This depends on the profile of the stock you sell. With our 35 years of claims data we are able to give an accurate claims prediction for any dealer. We recommend funding your warranty at the same amount you previously bought warranties for. This enables you to compare and see the benefits of our solution.

What if I get a large claim early on?

This can happen and is understandibly a concern, however, from our 35 years of experience, the claims fund will recover very quickly. Just think - if an early claim happened against an insured warranty, not only would the warranty company reject the claim but also leave you to pay for repairs anyway.

What happens if my customer's vehicle develops a fault?

Your customer calls our expert UK based claims team in Lincoln.

Who has authority on accepting or rejecting claims?

You do. Our claims team work on your behalf, based on your instructions and will contact you before rejecting a claim. This gives you a unique opportunity to decide how to proceed before your customer even knows about it. You could even choose to cover an item not listed on the warranty using your claims pot, to go above and beyond your customer expectations.

If my customer contacts the Claims Team, am I kept informed?

Yes. Unlike traditional warranty companies who will liaise with and instruct your customer without you knowing, we keep you informed every step of the way.

What if I prefer the customer to use my own garage for repairs?

We do everything in our power to encourage your customer back to you for repairs. In some cases, it may not be feasible to return the vehicle. In which case, we will direct your customer to any reputable VAT registered garage and keep you informed along the way.

What happens when the customer takes their vehicle to another garage for repair?

We keep you informed. 100%. If the vehicle is local to you we will give you the opportunity to have the vehicle sent to your garage. If this is not feasible, we will ensure that any work being proposed is covered and within your designated parts costs and labour rates, and then contact you for your approval. We will never authorise a claim at another garage without your consent.

fca


Do I have to be FCA registered?

No. Our self-funded warranties are not an insurance product and therefore, do not require FCA involvment.
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costs


How much does Crystal Clear Warranty cost?

Our admin fees range between £15 to £22 per warranty, depending on the level of administration support, claims handling support and POS material you choose.

What do I get for my money?

  • A solution that has empowered the best dealers for over 35 and delivering a 100% profit return.
  • A fully managed service by the market leaders in self-funded warranty.
  • Instant cash flow benefits as you hold the warranty pot in your own accounts.
  • Full claims authority giving you more aftersales flexibility.
  • FREE UK rescue and recovery with each warranty for added peace of mind.
  • The option to display your brand on the warranty to make it 'yours'.
  • Customer paperwork approved by the Plain English Campaign for clarity.

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risk


Am I at risk by going self-funded?

Yes. Self-funding your own warranty means you must cover the risk should something go wrong with a customer's vehicle. However, just consider what happens with a traditional warranty when you have an unfairly rejected claim: not only have you paid a premium for that warranty, you're also having to cover the repair costs to keep your customer happy.

Our 35 years of experience has shown us that, for quality dealers who prepare their vehicles well and take care of their customers interests, a self-funded warranty will become not only a substantial new profit stream for your business, it will also give you the cashflow advantages and control to go above and beyond for your customers.
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getting started


How do I get started?

Call 01522 515600 between 8:30am and 5pm Monday to Friday, or email tellmemore@warrantyadmin.co.uk and we can help you get started within a matter of days.
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rescue & recovery


What about rescue and recovery?

We include up to 3 months' full UK rescue and recovery FREE with every warranty, giving your customers added peace of mind the moment they leave the forecourt.
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Testimonial by Simon Palmer
Used Car Sales Director, The Hendy Group
Hendy is a multi-franchise dealer group spanning over 20 sites in the south of England.

“ Rather than pour money into a third party warranty company who would profit from the high standard of our vehicles, Crystal Clear Warranty delivers the entire claims fund surplus back to us as profit. ”

Warranty Administration Services Ltd. Home of the Crystal Clear Warranty. Warranty Administration Services Ltd. Established 1984.
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About Warranty Administration Services Ltd
Established in 1984, we are the pioneers of used car dealer self-funded warranty. The Crystal Clear Warranty helps used car dealers take control of their warranty and aftersales experience, and allows them profit from the quality of the vehicles they sell.

If you're frustrated with your current warranty provider, call us today on 01522 515600, or click to read more about our warranties.

Warranty Administration Services Limited is an Introducer Appointed Representative
of Nukula Limited who are authorised and regulated by the Financial Conduct Authority, FRN 616475.

Warranty Administration Services Ltd. Established 1984.
© Warranty Administration Services Ltd. PO BOX 4, Lincoln LN3 4DE.